Privacy Notice

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This notice was last updated on Tuesday August 24th, 2021, and complies to the UK GDPR, underpinned by the UK law the Data Protection Act (2018), additional relevant data protection legislation and is regulated by the UK Information Commissioners Office (ICO).

Scope & Responsibilities

Our scope is any data subject, whose personal data is collected, in line with the requirements under The Data Protection Act (2018) and UK GDPR.

Jireh Solutions Limited must adhere to the UK GDPR data processing principles when processing personal data. These principles require any personal data processing to be carried out in a lawful, fair, open, and transparent manner.

Jireh Solutions Limited has further responsibilities with regards to controlling and processing personal data, which fall under the responsibility of the Data Protection Officer (DPO).

All associates and employees of Jireh Solutions Limited who interact with data subjects are responsible for ensuring that this privacy notice is drawn to the data subject’s attention.

Jireh Solutions Limited specialise in helping customers minimise the disruption caused by inefficient equipment and systems. From developing IT strategies to supplying and installing great value hardware, to preventative maintenance and remote support for PCs and Macs, our expert and friendly team is here to keep your business running smoothly.

Jireh Solutions Limited is a private limited company registered in England and Wales under company registration number 05838999. Jireh Solutions Limited is registered with the ICO under registration number ZA055974.

Jireh Solutions Limited collects and processes certain personal information about you, when we do so we are regulated under the UK General Data Protection Regulation, which is underpinned by the Data Protection Act (2018)

We are responsible as the data controller & data processor for all personal information collected, controlled, and processed under those laws and regulations. The Data Protection Officer (DPO) is Andrew Platts of Jireh Solutions Limited, 11 Bartley Croft, Tetbury, Gloucestershire, England, GL8 8ER.

Jireh Solutions Limited can be contacted via email enquiries@jirehsolutions.co.uk or via phone on 01666 500311 or via written correspondence to the above address.

The lawful bases for processing are set out in Article 6 of the UK GDPR. At least one of these must apply whenever Jireh Solutions Limited processes your personal data:

  • Contract – the processing is necessary for Jireh Solutions Limited to fulfil the obligations of an agreement, contract, or service level agreement (SLA) for the provision of our IT managed services. Both parties would be provided with a signed copy of the contract and a copy of this privacy notice.
  • Legitimate Interests – the processing is necessary, as Jireh Solutions Limited has ascertained the legitimate interest of the individual/organisation and explained why the processing of personal data is required to action the legitimate interest. Jireh Solutions Limited reviews our legitimate interest to hold personal data annually via a Legitimate Interests Assessment (LIA).

You can find more about the UK GDPR lawful bases here or by visiting www.ico.org.uk

The personal data you have provided, or we have collected from you, includes but is not limited to:

  • Names and, contact details (e.g., contact name, email address, telephone number)
  • Addresses (e.g., office and/or invoice addresses)

Jireh Solutions Limited uses your personal information:

  • To pre-qualify which of our IT managed services are suitable for your requirements (e.g., responding to website contact forms, email requests for information, referrals).
  • To provide our IT managed services (e.g., provision of agreements, execution of contracts, managed services).
  • To communicate with you, via official Jireh Solutions Limited communication channels, to fulfil the objectives as outlined in the contracts, duty of care agreements and service level agreements (e.g., email, letter, phone).
  • To facilitate client and prospect meetings, either electronically via video call (e.g., Microsoft Teams and Zoom), or to arrange site meetings at client or other nominated premises.
  • To provide client after care and client support (e.g., obtaining feedback, contract renewal).
  • To keep you informed of any Jireh Solutions Limited company updates, new services, and new features.
  • To produce invoices and receipts for our IT managed services.
  • To provide compliance with all the Legal requirements of England and Wales.

Where relevant, given the nature of the IT managed services provided to you by Jireh Solutions Limited, we may also share your personal data with the following categories of third parties:

  • Trusted partners who work alongside Jireh Solutions Limited on contracts. Disclosure of the nominated trusted partner would be provided at the proposal stage and a relevant Data Processing Agreement (DPA) would be put in place to protect all personal data, from a processing perspective.
  • Third party service providers who support the operation of our business, such as digital agencies and marketing content providers, website development agencies, accountants, solicitors, etc.
  • Fraud prevention agencies and associations.
  • Regulators and law enforcement agencies, including the police, HM Revenue and Customs or any other relevant authority who may have jurisdiction.

We would always inform you ahead of acting on any instructions to proceed with any of our IT managed services, should this be the case.

This data sharing enables Jireh Solutions Limited to supply the above IT managed services to you in a professional and timely manner, whilst undertaking quality control & regulatory compliance procedures. Furthermore, it ensures compliance with all necessary UK GDPR & Data Protection Act (2018) lawful requirements.

Jireh Solutions Limited will share personal information with law enforcement or other authorities if required by law.

The provision of certain personal data including (but not limited to) contact name, email address & telephone number is required from you. This enables Jireh Solutions Limited to provide our IT managed services to you.

We will inform you at the point of collecting information from you, whether you are required to provide this and any other additional information to us.

Jireh Solutions Limited does not control, process, or transfer personal data outside of the UK.

Should this situation change, Jireh Solutions Limited would issue a company update via our official communication channels to all affected parties. If the international data transfer would fall within the European Union/EEA, data would be able to flow freely under the ‘Adequacy Decision’ agreed between the UK and European Parliament on June 27th, 2021. If the international data transfer is outside the EU/EEA/UK then appropriate safeguards would be put in place, such as a data impact assessment and risk assessment.

This Privacy Notice would also be updated.

Further information on International Data Transfers is provided by the Information Commissioners Office.

  • We will retain your personal information for several purposes, as is necessary to allow us to carry out our business in accordance with our contract or legitimate interests and is necessary for compliance with our legal obligations.
  • Any retention of personal data will be carried out in compliance with legal and regulatory obligations and with industry standards. These data retention periods are subject to change without further notice because of changes to associated laws or regulations.
  • Your information will be kept for up to 1 year after the completion of the contract on our main systems, after which time it will be archived, deleted, or anonymised depending on the content of the material and whether there is any continuing need for it to be retained. For example, some of the archived information may be retained for a further period to allow us to process your existing or future instructions.
  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
  • Details of retention periods for different aspects of your personal data are available in our Document Destruction & Retention Policy which you can request from us by contacting us.
  • Any personal data held in hard document copy is securely stored pre-destruction after use and is destroyed with a Certificate of Destruction in line with our UK GDPR Document Destruction & Retention Policy.

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator (e.g., ICO) of a suspected data security breach where we are legally required to do so.

If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

We use cookies to collect, store and share bits of information about your activities when you use our website.

Cookies do different things, like letting you navigate between pages quickly and generally improving your experience of a website.

Jireh Solutions Limited only use non-personal data essential cookies on this website to track the performance of the website via Google Analytics. This non personal data helps us to understand how to improve the website content for the benefit of all users. If you want to block cookies, then you can do this through your browser via the help function. You can also visit www.aboutcookies.org for further guidance.

Under the UK GDPR, Data Protection Act (2018) and ICO guidance you have several important rights free of charge. At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Information Commissioner’s Office (ICO) on individuals rights under the UK General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • call, email, or write to us in the first instance.
  • let us have enough information to identify you,
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates?

We hope that we can resolve any query or concern you raise about our use of your personal data. The UK General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioners Office (ICO) who may be contacted here or by telephone on 0303 123 1113.

This privacy notice was last reviewed and published on Tuesday August 24th, 2021.

Jireh Solutions Limited is a private limited company registered in England and Wales under company registration number 05838999. Jireh Solutions Limited is registered with the ICO under registration number ZA055974.

We may change this privacy notice from time to time, when we do, we will inform you via email and/or our company website.

Please contact us if you have any questions about this privacy notice or the information, we hold about you.

The Data Protection Officer (DPO) is Andrew Platts.

Jireh Solutions Limited can be contacted via email enquiries@jirehsolutions.co.uk or via phone on 01666 500311 or via written correspondence at Jireh Solutions Limited, 11 Bartley Croft, Tetbury, Gloucestershire, England, GL8 8ER.

This document was last updated on September 01, 2021